HOW TO RETURN YOUR ORDERS:
To return your orders, please send your products to this address with your order number:
ATTN: Genuine Naturals
13465 Camino Canada
El Cajon, CA 92021
ALWAYS ENSURE THAT YOU KEEP YOUR RETURN/TRACKING # - FOR CONFIRMATION.
It may take up to 7 - 10 business days for the refund to reflect back into your account.
If you have any questions about your returns, you can email us at:
Reach out to us via phone at - 929-344-1524
Monday - Friday, 9 AM - 5 PM Pacific Standard Time.
Try Genuine Naturals products for up to 30 Days, and if you or your dog doesn't like it, you can return it for a full refund.
Genuine Naturals strives to provide optimum health supplements for dogs that make a difference in their lives. If you don’t feel satisfied with any Genuine Naturals product, you can return it to us for a full, no questions asked refund.
Just return the package to us, and we’ll return your money back.
We will refund your order - minus any return shipping costs, as long as the packages are sent back to us in their original condition.
* Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.